Refund policy
Return & Exchange Policy
At Motogear, we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help!
Returns We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at care.motogear@gmail.com. Our team will guide you through the return process. Returns should be sent to the following address:
[INSERT RETURN ADDRESS]
Please note: Items sent back to us without first requesting a return will not be accepted.
Damages and Issues Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-returnable Items Certain products cannot be returned, such as:
-
Items that have been installed or used.
-
Products without original packaging or accessories.
-
Custom orders or personalized items.
-
Clearance or sale items.
-
Gift cards.
If you have questions or concerns about a specific item, please contact us before placing your order.
Exchanges We offer exchanges only for defective or damaged items. If you need to exchange a product for the same item, please email us at care.motogear@gmail.com with your order details and issue description.
Refunds Once we receive and inspect your return, we’ll notify you about the approval status. If approved, a refund will be processed to your original payment method within 7 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund.
If more than 10 business days have passed since your refund was approved, and you haven’t received it, please reach out to us at care.motogear@gmail.com.
Thank you for choosing Motogear. We value your trust and support!
